Return Policy

You have 7 days from delivery to request a return. Once your return is approved, a prepaid return label will be emailed to you—and you’ll have 5 days to ship it. Your return must be dropped off with the carrier within that 5-day window. Returns shipped late may not be accepted by Color Game.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for store credit only.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Footwear must be returned in original box and must not show any wear (please try on footwear on carpeted surfaces).

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected.

Once your return is approved, you have 7 days to ship it. Your return package must be dropped off with the appropriate shipping carrier within 7 days of receiving your return label. Returns shipped after this window may not be accepted by Color Game.

To initiate a return, simply log into your account. You should be able to view all orders eligible for return. To initiate a return in legacy accounts, click here

Need help fast? Use the chat bubble (bottom right).

The following merchandise is considered final sale and ineligible for return:

• All sale items. This includes price adjusted, markdown, "last ones", flash sale, or promotional sale purchases.
• Items showing any signs of used condition (not limited to stains, makeup, deodorant, tears, cigarette odor)
• Items missing original tags
• Jewelry (unless otherwise marked)
• Hair accessories
• Scarves
• Gift cards
• Special orders
• Customized items

• Any size options available for exchange may be displayed in the returns portal.
• To request an exchange, please contact us to find out if an item is available. For the fastest response time, please initiate a chat via the bubble at the bottom right side of your screen.

• We carefully inspect every item to make sure it is perfect before packaging and shipping it to you.
• Please inspect your order upon receipt and contact us within 5 days if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
• If your order appears to have been damaged during shipping, please inspect your order upon receipt and contact us within 5 days. Please take photographs of damage and do not discard any packing/shipping materials.

• We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded the purchase price by store credit within 10 business days.
• Original shipping fees are non-refundable.
• If more than 15 business days have passed since we’ve approved your return, please contact us.

Please contact us If you wish to return a gift. If approved, store credit will be issued for the purchase price. Gift cards are non-refundable.